Frequently Asked Questions
HOW DO YOU PACK MY ITEM?
ALL ORDERS ARE SHIPPED IN A BOX!
No Padded Mailers
No Paper Envelopes
Our business is founded on the quality and preservation of physical medium and art. We take pride in making sure your orders are protected and secure.
CAN I COMBINE MY ORDERS?
Every item will ship as the order is placed. We are unable to combine orders as the titles will be available at different times. Orders are shipped when all the products in the order are available.
DO YOU SHIP INTERNATIONAL?
No, we only have the rights for distribution to the North American market.
WHEN WILL MY ITEM SHIP?
In-stock orders are shipped with in 36 hours from when the order is placed on business days.
If your item is a PRE-SALE please refer to the item page with the estimate shipping date.
WHAT IS YOUR RETURN & EXCHANGE POLICY?
All of our products include a limited warranty on all products.
Returns and Exchanges with in 30 days are possible on a case by case basis.
For support on your issue please contact VGNYsoft@gmail.com
Software bugs that are available in the physical and digital titles are not covered under our warranty, the items are covered by the software publisher.
MY GAME IS DAMAGED OR NOT WORKING, WHAT DO I DO?
Contact our customer support with the following information:
Brief description of the issues you are having.
Model of system you are using
Send email to VGNYsoft@gmail.com
Additionally you may contact our retail store for limited support options:
HOURS: 10am - 10pm EST 7 days a week
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