• Facebook Social Icon
  • Twitter Social Icon

©2019 by VGNYsoft.

202 East 6th Street New York, NY 10003

FAQ'S

Frequently Asked Questions

HOW DO YOU PACK MY ITEM?

ALL ORDERS ARE SHIPPED IN A BOX!

  • No Padded Mailers

  • No Poly-bags

  • No Paper Envelopes

Our business is founded on the quality and preservation of physical medium and art. We take pride in making sure your orders are protected and secure. ​

CAN I COMBINE MY ORDERS?

Every item will ship as the order is placed. We are unable to combine orders as the titles will be available at different times.

DO YOU SHIP INTERNATIONAL?

No, we only have the rights for distribution to the North American market.

WHEN WILL MY ITEM SHIP?

In-stock orders are shipped with in 36 hours from when the order is placed on business days.
If your item is a PRE-SALE please refer to the item page with the estimate shipping date.

WHAT IS YOUR RETURN & EXCHANGE POLICY?

All of our products include a limited warranty on all products. 

Returns and Exchanges with in 30 days are possible on a case by case basis. 


For support on your issue please contact VGNYsoft@gmail.com

Software bugs that are available in the physical and digital titles are not covered under our warranty, they items are covered by the software publisher.

MY GAME IS DAMAGED OR NOT WORKING, WHAT DO I DO?

Contact our customer support with the following information: 

  • Order Number

  • Item Name

  • Brief description of the issues you are having.

  • Model of system you are using

Send email to VGNYsoft@gmail.com​

Additionally you may contact our retail store for limited support options:

Videogamesnewyork

Is there a question that you couldn’t find an answer to?